Friday, June 6, 2008

ISO 9001 in Plain English

New Book Translates International Quality Standards into Plain English

Buy it HERE

Although international quality standards were written to apply to a wide variety of organizations worldwide, many companies have a difficult time interpreting them. To address this problem, Craig Cochran, the north Atlanta region manager for Georgia Tech’s Enterprise Innovation Institute, has written a new book, ISO 9001: In Plain English (Paton Press, 2008).

“To make the international standards applicable to everybody, they are not particularly applicable to anybody,” he noted. “The words and phrases used are not typically those that workers are accustomed to using. If you don’t have extensive experience interpreting international standards, putting them to use in your own company can be very difficult.”

ISO 9001 is an international quality management system standard that presents fundamental management and quality assurance practices applicable to any organization. The generic requirements of the standard represent an excellent foundation of planning, control and improvement for just about any enterprise. Companies that are ISO 9001 certified have a demonstrated baseline of managerial discipline and control, and, according to Cochran, they also have higher rates of customer satisfaction.

The newly-released book is targeted toward anybody who has to implement or audit within an ISO 9001 management system. After a 20-year career in quality, Cochran wrote the book to share some of his experiences in implementing quality systems.

“People interpret ISO 9001 in diverse ways, including those that are often just plain wrong. Because I’ve been working with the ISO 9001 standard since 1988, I thought people might benefit from my experiences,” he said. “I have assisted in implementing ISO 9001 in nearly one thousand organizations, ranging in size from two to 20,000 people, and in every imaginable industry.”

Cochran’s book includes sections on process approach, relationship with ISO 9004 (a standard on continual improvement), compatibility with other management systems, application, vocabulary and definitions, general requirements, management responsibility, resource management, product realization, and measurement, analysis and improvement. For additional information about this book or Georgia Tech’s quality services, please contact Craig Cochran (678-699-1690); E-mail: (craig.cochran AT

About the Enterprise Innovation Institute:
The Georgia Tech Enterprise Innovation Institute helps companies, entrepreneurs, economic developers and communities improve their competitiveness through the application of science, technology and innovation. It is one of the most comprehensive university-based programs of business and industry assistance, technology commercialization and economic development in the nation.

Press release writer: Nancy Fullbright

Buy the book HERE


Ngo said...


I like this post very much. It help me to solve some my work under my director’s requirements.

Apart from that, below article also is the same meaning

ISO 9001 checklist

Tks again and nice keep posting

Joshua said...

I would want a copy of that book for myself for additional reading reference about ISO registration. I've been researching on ISO 9001 together with the process of acquiring certification of quality management systems as a part of my course in college. Very informative post. Thanks.

kaleen said...


Tks very much for post:

I like it and hope that you continue posting.

Let me show other source that may be good for community.

Source: ISO 9001 standards

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ISO 9000 said...

Hey, very nice site. I came across this on Google, and I am stoked that I did. I will definately be coming back here more often. Wish I could add to the conversation and bring a bit more to the table, but am just taking in as much info as I can at the moment.

iso 9000

Haley McAdams said...

Some of the benefits of ISO 9001 Training are Improved consistency on product and service performance, Increase the customer’s level of satisfaction, Widens the perception of products to customers and more...

Barton Wilson said...

I salute Craig Cochran for making this book. It may be hard for some people, or more particularly, for business owners to understand the importance of ISO 9001. But with this on hand, they should be able to learn the basic principles on how to keep their business on top of other competitors. With this, their business should be able to meet customer requirements because if their business is certified by ISO 9001, their business would promote its credibility.

Barton Wilson

Martha Begley Schade said...

If we may? We would like to add our posting on "the Certification of Quality Management Systems" to yours?

We have put together the most important key points in setting up the roadmap to achieving certification - no easy task.

The information has been put together by people who have been at both sides of the fence and I am sure it might be of use to your readers.

Check out

Much Success!
The Business Online Learning Team.

Thiru Maran said...

Clear explanation about an requirements.