Sunday, March 4, 2012

Problem causes versus problem symptoms

This segment addresses the differences between problem causes and problem symptoms, their relationship, and the nature of actions taken to address both.

Saturday, March 3, 2012

What is problem solving?

This segment is entitled "What is problem solving?" and it provides a basic overview of problem solving, including the nature of causes, the fallacy of a single root cause, and the need to match corrective actions to the most significant causes.