Monday, October 12, 2015

Nobody believes in communication more than Darryl Keeler. As President of Tech Systems Inc., communication is possibly the single biggest part of his job. After all, Tech Systems Inc. ( is security systems integrator with employees in over 32 states, Canada, and Puerto Rico. Being a medium-sized company with business across such a wide geographic has its challenges. Darryl Keeler long ago decided that robust and continuous communication needed to be a guiding principle. “Communication is the key factor in maintaining a high level of employee satisfaction,” Darryl assured me. “And satisfied well-informed employees ensure that we have highly satisfied clients.” Darryl personally writes the Friday Finale, a company newsletter summary that ends each week and which goes out to every employee. It maintains a warm touch, covering birthdays, work anniversaries, and anything personal of importance that is happening with teammates. It also addresses business updates from the previous week. TSI Family Emails (TSI stands for Tech Systems Inc) is their way of communicating items that are of high importance to the entire company, sort of “red alert” emails. These include process changes, policy changes, and major customer developments. The TSI Family Emails are one step beyond the Friday Finale’s in terms of business importance. The Tour De Focus is one of the company’s most impressive communication processes. This is where Darryl Keeler travels around the country and meets with every company employee. He simply sits down and asks for comments or opportunities for the company to improve based on individual opinions.  These are all captured and recorded, and the leadership team works through all of them and gets back with the folks who suggested the improvements.  This entire list is posted on SharePoint for everyone to review, and the ideas always number in the hundreds. The employee portal is the live repository of information that team members use for their jobs. Only the most current versions of documents are available, and it also includes phone lists, updates, tutorials, and training materials. Finally, the leadership team of Tech Systems meets every Monday to go over financials, hot company topics, and opportunities for improvement. The Monday meeting also serves as the primary feeder of information into their monthly management review. Communication is clearly the oil that flows through the engine of Tech Systems Inc. And the president of the company, Darryl Keeler, is head mechanic and communicator. 

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